Terms of Service

Last updated: May 5, 2026

These Terms of Service ("Terms") govern your use of the Florafix website at florafix.app and the Florafix mobile application (the "Service"). By creating an account or otherwise using the Service you agree to these Terms.

1. The Service

Florafix is a marketplace that connects clients with independent gardeners for on-demand gardening services and sells related shop items. Florafix is not a gardener and does not perform the gardening work itself — gardeners listed on the platform are independent contractors responsible for the work they deliver.

2. Eligibility & accounts

  • You must be at least 16 years old to create an account.
  • You agree to provide accurate registration information and to keep it up to date.
  • You are responsible for keeping your password confidential and for all activity under your account.
  • You will verify your email address before placing reservations.

3. Reservations

  • A reservation is a request to book a specific gardener for a one-hour slot in your selected region.
  • Until the reservation status changes to Finished, the gardener may contact you by phone to confirm or rearrange details.
  • You can cancel an upcoming reservation from the My Bookings screen. Last-minute cancellations may inconvenience the gardener — please give as much notice as possible.
  • Florafix may cancel a reservation if a gardener becomes unavailable; if so, you will be notified by email and push, and the slot will be released so you can rebook.

4. Payments

Pricing for each service is shown in the app and on the website in Georgian Lari (GEL). Payment for the gardening visit is currently arranged directly between you and the gardener at the end of the visit unless stated otherwise on the booking screen. Shop item purchases, when enabled, will be processed under the terms shown at checkout.

5. Reviews & user content

  • You may leave a rating and an optional comment for a gardener after a finished reservation.
  • Reviews must reflect your honest experience and must not contain illegal, offensive, defamatory, or personally identifying content about third parties.
  • By posting a review, profile photo, or any other content you grant Florafix a non-exclusive, royalty-free licence to display that content within the Service.
  • Florafix may remove content that violates these Terms.

6. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any local laws.
  • Harass, threaten, or impersonate other users, gardeners, or staff.
  • Attempt to interfere with the security or operation of the Service, including reverse engineering, automated scraping, or bulk account creation.
  • Misuse the booking system (e.g. repeated no-shows, fraudulent cancellations).

We may suspend or terminate accounts that violate these rules.

7. Independent gardeners

Gardeners listed on Florafix are independent contractors. While we vet active gardeners and let clients review them, the actual gardening work is performed under the gardener's own responsibility. Any disputes arising from the work itself are between you and the gardener; Florafix will help mediate where reasonable but is not a party to that contract.

8. Intellectual property

The Florafix name, logo, app, and website (excluding user content) are owned by Florafix or its licensors. You may not copy, modify, or redistribute them without our written permission.

9. Disclaimers & limitation of liability

The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. To the maximum extent permitted by applicable law, Florafix is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, arising from your use of the Service. Florafix's aggregate liability for any claim related to the Service shall not exceed the amount you paid to Florafix in the twelve months preceding the claim, or USD 100 if you have not paid Florafix.

10. Termination

You may delete your account at any time by emailing support@florafix.app. We may suspend or terminate accounts that breach these Terms. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, governing law) will survive.

11. Changes to the Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes will also be announced in the app or by email. Continued use of the Service after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of Georgia, without regard to its conflict-of-law principles. Any dispute relating to the Service shall be brought in the competent courts of Tbilisi, Georgia, unless local consumer-protection rules grant you the right to bring it before another forum.

13. Contact

Questions about these Terms can be sent to support@florafix.app or via the contact form.